The selected dealerships achieved the highest level of customer experience recognition in the program's five core areas: People, Facility, Processes, Customer Performance Metrics and Training Certification.

Facility Certification - Facility provides a clean, comfortable environment for customers

Performance Measures - Dealership has achieved highest levels of customer-oriented sales and service goals

Training Certification - Employees have received the highest level of required FCA-certified training     

Employee Surveys - Completed to promote the voice of your employees and a customer-driven culture     

Process Validation - Certified sales and service processes that support excellence in customer handling