The selected dealerships achieved the highest level of customer experience recognition in the program's five core areas: People, Facility, Processes, Customer Performance Metrics and Training Certification.



Facility Certification - Facility provides a clean, comfortable environment for customers

Performance Measures - Dealership has achieved highest levels of customer-oriented sales and service goals

Training Certification - Employees have received the highest level of required FCA-certified training     

Employee Surveys - Completed to promote the voice of your employees and a customer-driven culture     

Process Validation - Certified sales and service processes that support excellence in customer handling


Lithia Chrysler Dodge Jeep Ram FIAT of Eugene

2121 Martin Luther King Jr Blvd
Directions Eugene, OR 97401-2470

  • Sales: 8666401767
  • Service: (844) 849-1653
  • Parts: (877) 344-4313


  • Monday 08:30AM - 07:00PM
  • Tuesday 08:30AM - 07:00PM
  • Wednesday 08:30AM - 07:00PM
  • Thursday 08:30AM - 07:00PM
  • Friday 08:30AM - 07:00PM
  • Saturday 08:30AM - 07:00PM
  • Sunday 10:00AM - 06:00PM